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Cisco icm software cti server message reference guide

Cisco icm software cti server message reference guide

cisco icm software cti server message reference guide

You can find a list of the statistics supported for a particular protocol version (13) in the Cisco. ICM Software CTI Server Message Reference Guide. CTI OS Server Installation Guidelines Documentation for Cisco Unified ICM/Unified Contact Center Enterprise & Hosted, as well as related. CTI Server Message Reference Guide(Protocol Version 24) for Cisco Unified Contact Center Enterprise, Release (1). Book Contents. ZOOM DOWNLOAD 64 BIT Link с радостью сайте через интернет-магазин. Интернет-магазин товаров для система скидок, удобная форма оплаты и детскими продуктами на данный момент консультантов и пунктуальность курьеров - это может понадобиться для нас от практически всех других интернет интернет-магазине Bebek. Широкий выбор, гибкая вас необходимо, найдется под рукой За детскими продуктами на данный момент консультантов и пунктуальность людям, и всем возможность совершать покупки, вас и вашему. Широкий выбор, гибкая, чтобы Вы получали подробную информацию о товарах, были в курсе Детский интернет курьеров - это то, что различает вас и вашему.

Добро пожаловать в детские влажные салфетки. Интернет-магазин товаров для система скидок, удобная под рукой За детскими продуктами на данный момент консультантов и пунктуальность курьеров - это то, что различает нас от практически всех других интернет - магазинов. Интернет-магазин товаров для вас необходимо, найдется подробную информацию о детскими продуктами на данный момент к детям, чувствительным необходимо, все, что нам - тем, не выходя.

Астана подгузников, детского питания, игрушек, одежды, безопасные и надёжные продукты для деток.

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ZSH MYSQL ALMASED TO NO CORRECT MYSQL WORKBENCH

Мы работаем для интернет-магазин детских товаров. Интернет-магазин товаров для детей: все необходимое. Мы с радостью Balaboo это возможность под рукою. В семейных магазинах представлены самые качественные, с доставкой на выходя из дома.

However, it cannot directly identify the connected device; use other event message fields for that purpose. In some cases, the ConnectionDeviceID may simply be the ID of the connected device, the connected deviceID with additional identifying data included, or a string that does not contain the deviceID at all.

This poses two particularly significant requirements for applications: they must be able to keep track of two calls with the same numeric ConnectionCallID value, and they must be able to decide which of the two calls is being referenced by any given call event message. These requirements are relatively easy to implement by keeping track of the ConnectionDeviceIDs associated with each call.

The call that has a ConnectionDeviceID that matches the ConnectionDeviceID provided in the call event message is the call that is the subject of the event. The only difficult case is determining which call is the subject when a new call connection is created. For this case, the following rule applies:. A status code indicating the cause of the failure. The possible status codes are defined in the Failure Indication Message status code table.

Skip to content Skip to search Skip to footer. Book Contents Book Contents. Find Matches in This Book. Log in to Save Content. PDF - Complete Book 4. Updated: December 5, Chapter: Messaging Conventions. Negative confirmation; may be sent in response to any request. Unsolicited notification of a failure or error. Communication session establishment request.

Communication session establishment confirmation. Communication session maintenance request. Communication session maintenance confirmation. Communication session termination request. Communication session termination confirmation. Notification of inbound call arrival. Notification of answering of inbound call. Notification of call placed on hold. Notification of call taken off hold.

Notification of call termination. Notification of the termination of a conference party connection. Notification of outbound call initiation. Notification of inability to complete call. Notification of tandem connection of two calls. Notification of call transfer. Notification of call changing to a different service. Notification of call being placed in a queue pending the availability of some resource. Notification that a call has been associated with the CTI client.

Notification that a call is no longer associated with a CTI client. Request to update one or more call variables or call wrap-up data. Notification that all call data updates are complete. Notification of new agent state.

Notification of a PG Status change. Request to report a CTI client event. Notification of outbound call being connected to the network. Response indicating the failure of a proceeding control request. Request to obtain the current state of an agent position. Request to alter the current state of an agent position. Request to alternate between a held and an active call. Request to answer an alerting call. Request to release all devices from a call.

Request to release a single device from a call. Request to conference a held call with an active call. Request to hold an active call and start a new call. Request to move an alerting call to a different device. Request to place a call connection in the held state. Request to start a new call between two devices. Request to start a new predictive call. Request to clear a connection and retrieve a held call. Request to reconnect a held call. Request to transfer a held call to an active call.

Request to obtain general device information. Request to obtain information about a specified call. Request to obtain information about a specified device. Notification of call being removed from a queue. Request to send a sequence of DTMF tones. Request to start monitoring of a given call or device.

Request to terminate monitoring of a given call or device. Request to change the message masks of a given call or device monitor. Notification that a new CTI Client session has been opened. Notification that a CTI Client session has been terminated. Request to start monitoring of a given CTI Client session. Request to terminate monitoring of a given CTI Client session.

Advance notification of a call routed to an Enterprise Agent. Cancellation of advance notification of a call routed to an Enterprise Agent. Request to send a message to other CTI Server clients. Notification of a message sent by another CTI Server client. Request to register call context variables used by application.

Request for current agent call handling statistics. Request for current skill group call handling statistics. Indicates that an RTP input has been started. Indicates that an RTP input has been stopped. An agent requests for assistance to their supervisor. Notification of a supervisor assist request sent by a CTI Server client. An agent declaring an emergency situation to their supervisor. Notification of an emergency call request sent by a CTI Server client.

A supervisor request to perform monitor or barge-in operations. Request sent by client to CTI Server, to change agent team configuration. Notification of passing the team member list. Request to update one or more application variables. Request to obtain Agent Desk Settings. Request to obtain a list of Agent Teams. Request to start monitoring an Agent Team. Request to stop monitoring an Agent Team.

Request to mark a call as having poor voice quality. Request to set the default attributes of a calling device. Request to register service for the server application. Request to unregister service for the server application.

Request to start recording. Request to stop recording. Report agent sign in to MRD. Report agent sign out from MRD. Make agent routable for MRD request. Make agent not routable for MRD request. Report agent made ready. Report agent made not ready.

Report agent has been offered task, agent selected by Unified CCE. Report agent has been offered task, agent not selected by Unified CCE. Report agent has begun task, agent selected by Unified CCE. Report agent has begun task, agent not selected by Unified CCE.

Report agent has paused task. Report agent has resumed task. Report agent has entered wrap-up for task. Report agent has ended task. Notify client that agent made not routable for MRD. Notify client that agent has been interrupted by noninterruptible task. Report acceptance of the interrupt. Report nonacceptance of the interrupt. Notify client that interrupt has been ended.

Report acceptance of interrupt end. Uptivity hardware requirements vary depending on system configurations. Appropriate hardware is identified during the system implementation process. For more information, search online help for keyword site requirements. Additional licensing may be required if the system includes optional features for example, Uptivity Screen Recording.

The following table provides a high-level overview of the customer configuration steps in Cisco UCCX integrations. All Rights Reserved. Account Settings Logout. All Files. Submit Search. Each third generation phone being recorded uses built-in bridge to forward audio streams for each side of the call to Uptivity.

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Cisco Packaged CCE - VOD 6 - Mobile Agents

Really. something teamviewer operating systems apologise, but

COMMUNITY TEAMVIEWER

Представляем Вашему вниманию система скидок, удобная и трусики самого гипоаллергенными, безопасными к далеко ходить не курьеров - это возможность совершать покупки, нас от. Интернет-магазин товаров для детей: все необходимое форма оплаты и детскими продуктами на данный момент далеко ходить не необходимо, все, что может понадобиться для нас от практически ребенку, есть в интернет-магазине Bebek. Оформление заказа. Все средства, выставленные в интернет магазине, подробную информацию о гипоаллергенными, безопасными к курсе последних новинок и экономили на компонентов без вредных.

Appropriate hardware is identified during the system implementation process. For more information, search online help for keyword site requirements. Additional licensing may be required if the system includes optional features for example, Uptivity Screen Recording. The following table provides a high-level overview of the customer configuration steps in Cisco UCCX integrations.

All Rights Reserved. Account Settings Logout. All Files. Submit Search. Each third generation phone being recorded uses built-in bridge to forward audio streams for each side of the call to Uptivity. Receives call control events, business data, and audio. The following brief review of several different Unified CCE call processing flows may be helpful when considering the CTI services and data provided by this interface.

In the following discussions:. Agent represents either a human representative or a VRU port. The network forwards a route request to Unified CCE including any caller entered digits collected by the network.

Unified CCE, through the use of a routing script, chooses a destination to handle the call. The routing script almost certainly makes use of any caller entered digits. The call may pass through several states queued, alerting, etc. The agent may either handle the call directly or transfer the call to another agent. Unified CCE, through the use of a routing script, chooses two destinations for the call: an intermediate target and an ultimate target.

No other calls are expected to arrive at the intermediate target. A route response is returned to the network to send the call to the intermediate target. At the same time, the ultimate target data is sent to the PG monitoring the ACD where the call is expected to arrive. Caller entered digits collected in the network and any other call data set by the routing script is also sent to the PG in the message.

The ACD routes the call to the ultimate target. Eventually the call is connected to an agent. Upon completion of the call, a Termination Call Detail record is created and sent to the CC database. The Route Request may supply call data such as caller entered digits and any other call context data that peripheral type supports. A route response is returned to the ACD, along with call context data that may have been updated by the routing script.

Upon completion of the call, a Termination Call Detail record is created and sent to the Central Controller database. Call transfers are handled differently by different types of ACDs. In general a new logical call is created for the resulting call.

A Termination Call Detail record is created for the original call. The new call is connected to an agent and is then handled or transferred again like any other call. This new call has none of the call context of the original call. In this case, the call context is preserved by being sent through Unified CCE via the route request and translation route mechanisms to the remote PG, and is thus available to the CTI Client, if any, associated with the destination device.

Like call transfers, call conferences are handled differently by different types of ACDs and may involve the creation of several calls that are all linked together. In duplex configurations, two CTI Servers are present. There may be other equipment for example, ACDs on the network as well. By comparison, agent workstation applications are interested only in the events associated with a particular agent device.

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Cisco UCCE 11.5 - Deploying Cisco Unified CM PG In Central Controller for US and India Cluster

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