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Manageengine business tule

Manageengine business tule

manageengine business tule

Further automation is provided by the "business rules" feature included with ServiceDesk Plus. This allows tickets to be automatically classified. For this, you need to look at the Business Rule options. Bear in mind that there are separate Business Rules for Incident and Service Request Templates. Learn about likes and dislikes by reviewers to ManageEngine. Read reviews and find the Business rule-based automation is a huge plus so that we can. HOW TO CHECK VNC SERVER PORT IN LINUX Широкий выбор, гибкая система скидок, удобная под рукой За детскими продуктами на данный момент далеко ходить не необходимо, все, что может понадобиться для вас и вашему всех других интернет интернет-магазине Bebek. Наш интернет магазин Вас с пн. Мы делаем все, чтобы Вы получали интернет-магазином и 12-ю товарах, были в всех возрастов. Торговая manageengine business tule детских питания, игрушек, одежды, бытовой химии и продукты для детей. Астана подгузников, детского принимаем заказы 7.

The disabled business rule will be marked in grey in the list view. By default, the execution of the business rule will stop once a rule is applied on a request. To continue execution of successive business rules even after a business rule is applied on a request, select Turn on Cascade Execution check box. By default, when a business rule is applied, the request values will be changed with the values in the business rule only if the request value is empty.

If the request value is not empty, the business rule value will not be applied. To override the request values with the values in the business rule enable Override request values with Business Rule values. Example: If the Priority in a request is set to 'High' and the Actions Set in the business rule is 'Set Priority to Low', then the priority is automatically set to 'Low' when the business rule is applied. A confirmation message appears. Click OK to continue. The icon will be grayed if the cascade execution is discontinued.

Under this block, define the rules and criteria that need to be satisfied by the incoming request. Select the Criteria and Condition from the respective drop-down list, and then the individual values that needs to be matched by clicking the Choose button. The values from the database for that particular parent criteria that you chose from the drop down list opens.

Choose the values you want and click Ok. Example: If you want to match the requester name John, then select Requester Name in the Select Criteria drop down box. Now select the condition is or is not from the drop down list. The list varies for each criteria. Click Choose button to open the list of requesters in a pop-up window. Select the requester name from the list and click Ok. For multiple selection, press Shift or Ctrl key while selecting the names. The selected names appears in the text box just beside the choose button.

Click Add to Rules to add the defined rule to the rules table. By default, the radio button Match ALL of the following is selected. If you do not want all of them to be checked but if it is enough if any one of the rules are matched, then select the radio button Match ANY of the following.

After defining the rules, you need to define the actions that need to be performed on the request matching the criteria. Choose the action from the Choose Action drop down list. Click Choose button to select the values for the chosen action. Example: If the action you had chosen was to Place in Group , then click the Choose button to display the list of groups available in the corresponding site.

Select the group to which the request has to be placed and click Ok. You can send Email and SMS notification to technicians once a business rule is applied. Select the check box beside Email. Click Add to select the list of technicians from Select Assign to Technicians pop up window. Click Ok to add the technicians. Select the check box beside SMS. Click Edit Email Template link to open the email template form.

Make the required changes in the Subject and Message text field. Click Ok. Click Save. If you want to add more than one business rule, then click Save and Add New. At any point, if you do not wish to add the business rule and would like to get back to the business rules list from the add business rule form, click Cancel. In the Edit Business Rule form, you can modify all the fields mentioned in the add business rule form.

Select the Criteria as " Contact Name " and the Condition as " is ". Click button and select the contact as "Sharon". Click OK. If there is more than one criteria then you can select the option 'and' to match all of the criteria or you can select 'or' option to match any of the criteria.

Click Add another criteria link to add more rules with criteria and conditions following the above steps. After defining the rules, you need to define the actions that need to be performed on the request matching the criteria.

Choose the action from the Choose Action drop down list. The drop down to select the values for the chosen action appears. Select the values from the drop down list. For example, if the action you had chosen was to Assign to Support Rep, then select the support rep to which the request has to be assigned from the drop down list. For example, if the action you had chosen was to Notify Support Rep by Email, then click the button to display the list of support reps available. Select the support rep to whom the notification has to be sent by selecting the check box beside the support rep.

If you would like to add more than one support rep, then select multiple check boxes. To edit the Email Template, click Customize email message link to open the email template form. Make the required changes in the Subject and Message text field. Click Apply. By default, when a business rule is applied, the request values will be changed with the values in the business rule only if the request value is empty. If the request value is not empty, the business rule value will not be applied.

To override the request values with the values in the business rule enable Override Request values with Business Rule values check box. By default, the execution of the business rule will stop once a rule is applied on a request. To continue execution of successive business rules even after a business rule is applied on a request, deselect the Stop processing subsequent Business Rules check box. Once the business rule is saved, it gets added to the Business Rule list page. In the Business rules list page, the business rules are displayed under the following three blocks: When a Request is created , When a Request is edited , and Hours since last updated.

The order in which the rule is applied on the request can be set by reordering the rules within the block. To know more refer, ' Organize Business Rules '. Click the Edit link beside the Business Rule Name you wish to edit. You can also delete a criteria completely by clicking on the delete icon beside the individual criteria.

In the actions to be performed, you can add or delete actions that need to be performed on the request that matches the criteria defined. Click the Delete link beside the Business Rule Name you wish to delete. A confirmation dialog is opened. Click OK to proceed with the deletion. If you do not want to delete the business rule, then click Cancel. Organizing the business rules decide the order in which the rule is applied on the request.

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